Privacy, Delivery & Refund Policy for IT OESTE SRL

Privacy Policy

Your privacy is of paramount importance to us. Our Privacy Policy outlines our commitment to safeguarding your personal information and how we collect, use, and disclose it. We utilize the latest industry-standard security measures to ensure that your data is protected from unauthorized access. Our Privacy Policy covers:

• Information Collection: What data we collect from you, how, and why.
• Data Usage: How we utilize your information to enhance your experience and improve our services.
• Data Sharing: When and with whom we share your information.
• Data Protection: Measures we employ to secure your data.
• Your Rights: Your rights regarding your personal information, including how to access, update, or delete it.
• Contact Information: How to reach out to us for any privacy-related concerns or inquiries.

Delivery Policy

Our Delivery Policy ensures clarity regarding the delivery of services, even though we do not deal with physical products. This policy is here to provide you with insights into how our Platform as a Service (PaaS) is delivered. It covers:

• Service Delivery: Information on how our PaaS solutions are made available to you.
• Delivery Timelines: We aim to activate and provision services in 5 working days.
• Service Availability: Our commitment to maintaining high service uptime.
• Customer Responsibilities: What is expected of you in the service delivery process.
• Support and Assistance: How to get assistance with service delivery issues.

Refund Policy

While we strive to provide top-notch PaaS solutions, we understand that circumstances may arise where a refund is necessary. Our Refund Policy is designed to clarify the conditions under which refunds may be requested and processed. This policy includes:

• Eligibility: Conditions under which you can request a refund.
• Refund Process: Steps to follow to initiate a refund request.
• Refund Timelines: We aim to process refunds within 30 working days.
• Refund Methods: How we process refunds and return funds to you.
• Contact Information: How to reach out to our support team for refund-related inquiries.

These policies are essential for maintaining a transparent and trustworthy relationship with our customers. By using our services, you agree to adhere to the terms and conditions outlined in these policies. We encourage you to read them thoroughly and reach out to our customer support team if you have any questions or concerns. Your satisfaction and trust are paramount to us, and we are committed to upholding the highest standards of service and ethical conduct.

Thank you for choosing IT OESTE SRL. We look forward to serving you and helping you achieve your goals through our exceptional PaaS solutions.